The app told a resident that an invitation is needed to access RoomSync.

There may be users who are told they need an invitation to access RoomSync. This could mean:

1. They tried to log in with a social account that is not the original account they used to register.

2. They have not yet received their invitation to join RoomSync and are trying to join the app by simply heading to it on their own. If a resident should have been invited but has not yet received a RoomSync invitation with an access link, you can resend their invitation using the Invite tool.

Note: If the resident's email address is incorrect on their RoomSync profile, update it in Entrata and then check RoomSync Admin again after about 30 minutes. If it has been successfully updated, you can now resend the resident's invitation link.

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A resident says they can’t find or match with their friend on RoomSync.

If a resident is searching for a specific user by name but cannot find them, they are likely separated by criteria such as floorplan or their new/renewal status.  If both residents are renewing residents, they won’t see each other in the app.  As an admin, you can override renewal criteria by using the Match tool.

Per your company's settings, residents can only match with other residents who share the same Roommate Matching Preference. If two residents would like to match but have different Roommate Matching Preferences, one of them will need to change theirs in their Basic Info. You can override this criteria in the Match tool.

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Something doesn't look right in the admin settings for my community.

Any setting changes regarding match rules and lifestyle questions will require a Portfolio Manager’s approval. For assistance, you can email our team at cardinal@roomsync.com.

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Helpful Shortcuts

Resident Info Page

You can use www.roomsync.com/residents to give prospects, residents, and parents a quick informational guide on what RoomSync is and what to expect when using it. This page also provides technical support information and answers some frequently asked technical support questions.